TREN

Privacy Policy

Last updated: 08.11.2026

Bitir (“we”) is the data controller under Turkish Law No. 6698 on the Protection of Personal Data (KVKK). This page explains how we use personal data when you use the Bitir app, bitirgit.com and the business panel.

What we collect

• Identity and contact: first name, last name, mobile number (for the one-time sign-in code sent via WhatsApp).
• Location: the app uses your phone's location only to show bags near you. It is not tracked or stored continuously. When you swipe to pick up, your distance to the venue (in metres) is kept with the order to prevent misuse. If you tap “notify me”, an approximate location (about 100 m) is stored. If you agreed to marketing messages and kept “offers near you” on, the approximate location (about 100 m) you last looked at in the app is kept for at most 48 hours to tell you about bags nearby, then deleted; turning the permission off deletes it at once.
• Birthday (optional, only if you enter it): day and month only, to send you a greeting. We never ask for the year.
• Orders: bags you reserve, order number, amount, pickup status, cancellations.
• Reviews and complaints: your ratings, comments and reported problems.
• Device: push notification token, app version, IP address and security logs.
• Businesses: business and contact details, tax details, e-mail and password (passwords are stored hashed).

We never ask for or process card details. You pay at the venue's counter when you pick up.

Why (legal basis)

• Running your account, reservations and pickups: performance of a contract (KVKK art. 5/2-c).
• Preventing fraud and misuse, keeping the service secure: legitimate interest (art. 5/2-f).
• Legal obligations, e.g. logs under Law No. 5651 (art. 5/2-ç).
• Marketing messages, special-day and birthday greetings and offers near you: only with your explicit consent, which you can withdraw at any time.

Who sees it

The venue preparing your order sees your name, the order number and the bag. So it can call you about a pickup problem, your phone number is shown to the venue only while the order is open and for 24 hours after it closes, then it is hidden. Your data is never sold for advertising or marketing. Data may be shared with our sign-in code (WhatsApp), hosting and notification providers only as needed for those services, and with authorities where the law requires.

We do not sell your data, show ads or track you across apps or websites. Your data is never shared with third parties for their own purposes.

How long

As long as your account exists. You can delete your account at any time in the app under Profile → Delete my account; your personal data is then deleted or anonymised, except records we must keep by law. If your account has a no-show record, a restriction or a block, your phone number is not kept after deletion; only a keyed, irreversible hash of it is kept so the rules cannot be dodged by deleting and re-creating the account (legitimate interest, KVKK art. 5/2-f). If you sign up again with the same number, these records move to the new account. Nothing is kept for accounts without such records.

Your rights (KVKK art. 11)

You can ask whether your data is processed, request information, correction or deletion, object, and claim compensation for damage.